payment gateway

Terms & Conditions :

Who we are
We are Al Raneem International Private School incorporated and registered in Oman with CR Number 1189352 whose registered office is Buldg No 936/1, Way No 3916, Plot No 6549, Phase 1, Al Jood St, Madinat Al Nahdhah, PO Box: 23, Al Amerat-119, Phone :24878182/ 24872424, alraneem@alraneem.edu.om Tax Card. : 8101652 (“RIPS” or “we/us/our”). We provide, through our school (“School”), a wide range of academic programmes for students.
Al Raneem International Private School partnered with EDUMAAT, India(www.edumaat.com) and Bank Muscat, Oman(www.bankmuscat.com) to provide the online fee payment for the students/parents through the mobile application hosted in Play Store and App Store as “Al Raneem Edumaat”.

Please read these terms carefully before using the online payment facility. Using the online payment facility indicates that you accept these terms.

All payments are subject to the following conditions:-

All Fees quoted are in OMR. The School reserves the right to change the fees yearly and also at any time in special cases and the same shall be notified.

1. The User agrees and accepts the payment facility services to the School, that are provided by Payment Gateway Service Provider (Bank Muscat) to carry out fee payments to the school.
2. While the School, will take all reasonable steps to ensure the accuracy of the payment details, the School is not liable for any error. The user shall not hold the school responsible for any loss, damages, etc. that may be incurred / suffered by user if the information contained turns out to be inaccurate / incorrect.
3. The User agrees that in case of any queries or disputes on Payment done the same will be informed and settled directly with the school.
4. If any transaction fees are applicable, would be borne by Al Raneem International Private School.
5. The User agrees that if Fees paid twice for one transaction & if it qualifies for refund the same will be refunded within 7 to 14 working days.
6. The User agrees and accepts that refund will be as per the School policy.
7. The User agrees that a fee once paid is non-refundable and the transaction cannot be cancelled. In case of any queries/clarifications the user needs to contact Accounts department for further procedure. If school authorities agree for refund at their discretion, then refund will be made within 10 to 15 working days after deducting cancellation charges & convenience fees if any.
8. Your payment will normally reach the School account to which you are making a payment within two working days. Kindly ensure that your payment reaches school account before due date.
9. The school cannot accept liability if payment is refused or declined by the credit/debit card supplier/bank for any reason. If the card supplier /Bank decline payment the School is under no obligation to bring this fact to the user/Fee payer’s attention. You should check with your bank/credit/debit card supplier that payment has been deducted from your account.

Delivery Policy

Our payment gateway operates entirely online, enabling parents to make fee payments conveniently from their preferred devices. Upon successful completion of a transaction, a digital receipt is generated instantly and sent to the email address provided during the payment process. This digital receipt serves as proof of payment and can be saved or printed for future reference.

The school delivers the academic programs (in school/online) based on the courses enrolled in accordance with the school policy.

Cancellation, Refund and Return Policy
1. If the student leaves the School before they complete their course, there shall be refund with the deductions in accordance with the school policy.

2. Refunds, if applicable, will be made at the discretion of the School Office.

Privacy Policy

This Privacy Policy outlined the types of information we gather about you and how we use it. Your personal information will not be provided to or shared with any third parties and its privacy will be respected and protected. The contents of your personal details available in the website will be kept strictly confidential.

We will not disclose your personal information with any other third parties.

FAQ’s

1.How to use the online payment gateway facility?

Download the Al Raneem Edumaat mobile app from the Play Store or App Store, then log in with the given credentials. After that, you can pay the fee online in the fee module.

2.What types of payments can I make through the school payment gateway?

You can make payments for registration fees, tuition fees, books fee and services fees.

3.What payment methods are accepted through the school payment gateway?

The accepted payment methods are credit/debit cards.

4.Can I view my payment history and receipts through the payment gateway?

Yes, you can view your payment history from the EDUMAAT mobile application.

5.What should I do if I encounter technical issues while using the payment gateway?

If you encounter technical issues, you should reach out to the school’s accounts department at accounts@alraneem.edu.om | +968 9234 2623

6.Are there any fees associated with using the school payment gateway?

No extra charges are levied on using the payment gateway.

7.Is it mandatory to use the school payment gateway, or can I still pay by bank transfer?

School encourages the use of the payment gateway for convenience, but traditional payment methods are often still accepted.

8.How the full payment discounts will be applicable?

Please contact the accounts department at accounts@alraneem.edu.om | +968 9234 2623 for applying the discounts.

9.Can I make partial payments or is it required to pay the full amount at once?

Partial payment are accepted.

10.How long does it take for payments to reflect in the school’s records after making them through the payment gateway?

Payment processing times can vary, but typically, payments made through the gateway should reflect in the school’s records the same day. If you have concerns about a specific payment, you can contact the school’s accounts department.

11.How to make payment if I have more than 1 kids?

Payment gateway support making payments for multiple students through a single parent login.

Choose the student on the dashboard whose payment you want to make, then head to the fee module to complete the transaction.

Next, pick the next child, and then go to the fee module to pay for the next child.

Contact information

If you have any questions about this privacy policy or our privacy-related practices, please contact us at alraneem@alraneem.edu.om / accounts@alraneem.edu.om

Al Raneem International Private School,

Buldg No 936/1, Way No 3916, Plot No 6549, Phase 1, Al Jood St, Madinat Al Nahdhah, PO Box: 23, Al Amerat-119,

Phone :24878182/ 24872424,

alraneem@alraneem.edu.om

www.alraneem.edu.om